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What caused the system to crash last week?
Oh it was just a simple oversight on our part.
We'd forgotten to load the new software update.
When did you first notice that there was a problem?
I was trying to access the reporting from Germany when the screen froze.
Have you ever have a problem like this before?
We had a small problem 6 months ago
but that was due to a conflict with the hardware we'd installed.
What did you do to find a solution?
I called the help desk in India which was monitoring the servers.
I called the help desk in India which was monitoring the servers.
They soon found the problem and fixed it.
