Fit to Win

All right, guys, let's do this. I can take only one order at a time, please! NARRATOR: The nation's top franchise employees are in a competition of a lifetime. Are you seriously kidding me? And they don't even know it. Will you please help me find my phone? All they have to do... Give her the diaper bag. Do you mind throwing this out for me? ...is survive the worst shift of their lives. Why do you keep ignoring me, man? Professional actors will put them to the test. This is an outrage! Shh, shh, shh. No, don't shush me. Don't shush me. W.T.F. NARRATOR: And hidden cameras will capture the mayhem... Get off of me, dude! Hey! NARRATOR: ...while their C.E.O. watches... Ri-dic-u-lous. NARRATOR: ...to see who deserves to win their very own franchise. No! This is "Giving You the Business." I'm Walter Bond. Here, inside of my secret control room, right now, we're gonna take a look inside of the Muscle Maker Grill franchise. We're testing our unsuspecting employees with a series of challenges. Little do they know our crew and team of actors are gonna put them through the toughest shift of their lives, all while their C.E.O., Rod Silva, is watching. NARRATOR: Muscle Maker Grill was started in 1995 when fitness enthusiast Rod Silva found a need for fast, healthy food. Today, there are over 200 franchises either existing or in the works. SILVA: I thank God that I'm blessed enough to be put in a position to help somebody get their own franchise. MAN: There you go. NARRATOR: Four employees think they're here to take part in a corporate video and manage a store in New Jersey for only one day. First up is Irene, who was raised by her sister in the Philippines while her mom worked towards a better life in America. Up until I was 11 years old, my sister raised me. And then when I moved to the United States, my mother took over. Seeing my mom and my sister work so hard -- It's made me very ambitious. Irene's never had anything handed to her, so she really works hard. IRENE: Tomorrow, I win the lottery -- I get my entire family out of debt. I highly believe that you can become whatever you want. NARRATOR: Next up is family man Jarrid. My wife is my biggest supporter. NARRATOR: He's been with the company for 14 years after conquering a personal battle. Overcoming a learning disability has made me calmer. I can deal with people. I'm more compassionate when training an employee. Jarrid's the most devoted worker I've ever seen, the most steady employee I ever could imagine to have. He's only taken 2 sick days in 14 years. JARRID: I got two families -- one at home and one at Muscle Maker. NARRATOR: Our next candidate is Vince, who came out of early retirement to do what he loves. I got back in the business because I enjoy it. He had his own business for a lot of years, and it really was at the cost of his family. Now, he's having a second chance at Muscle Maker Grill to really do something special with his life. The restaurant business is a family. It's a way of life. The second chance I've been given with Muscle Maker is gonna be much more exciting. NARRATOR: Our final candidate is Chad, who overcame personal obstacles and became a top manager. I try to be a hands-on manager. It took a lot of growing up, 'cause once I got the title, there's this learning curve. Chad had a really tough upbringing. He has abuse and alcoholism in his past. We're putting a lot of expectation on a young 24-year-old, 'cause that's how highly we think of him. He opened up a new market in Austin, Texas, and the customers rave about how hard he works. CHAD: I think my employees would describe me as someone who's grown a lot since the beginning, but maybe someone who still has a lot to learn. Rod, you watching? All right, Walter. I'm excited. Let's do this. All right. Andrew's in. NARRATOR: We're sending in our actor, Andrew, as a new employee to be our eyes and ears. I'm Andrew. Chad. Chad? Nice to meet you, man. Hey. How's it going? Andrew. How you doing, Andrew? Jarrid. Vince? Andrew. Nice to meet you. This is my first day training. Oh! Okay. Yeah. Yeah. I'm training, man. Hi! Irene? Andrew. It's nice to meet you. Observe and then do. A lot of the things we're gonna be doing -- Monkey see, monkey do. Exactly. NARRATOR: He'll also test the candidates on their patience with trainees -- trainees who may be a bit too keen. So, as customers come in, you just greet them, and then you're gonna ask them for their name. What's your name? Make it flow a little bit. So, as I walk in -- Hey! How's it going? I'm Andrew. You probably shouldn't touch the customers. Okay. [ Chuckles ] Uh, what's your name, bro? Carlos. Carlos? Yeah. Anybody ever call you Santana? Too Tall! What's up, man? MAN: How are you? Are you CeeLo? No way! I want a protein shake. I want the Big Sexy. Dude, that's what you should go by. You should just go by Big Sexy -- Big Sexy. [ Laughing ] By the way, don't call people names. He was going with it. I know, but still. Some people might not go with it, and you want to be on the safe side, always. SILVA: She had a trainee, and even though he was being a little bit sarcastic, she kept him going without having to discipline him or, you know, get frustrated. I got you, Hammer Head. Oh, it's just -- It's like "bro." Oh. Yeah. Yeah. Yeah. Talk to customers in a very -- more polite way. No nicknames. I mean, I do nicknames. Yeah, no, no. That's not good. That's not good. What's up, Paco? All right. Don Draper! Hey. How are you, man? What's going on? What's up, Chin Strap? Don't say that, please. Vince is doing well by saying, "Observe now," and he's gonna sit him down and go over policies and give him a little bit of customer-service skills. Chris Farley and David Spade. What up, guys? What's up, Hip-Hop? Dan the man! There's Dan. Jarrid should be giving good orders and direction. You got to be careful when you start calling people names. Perry Mason. All right, Perry. Bro -- Call you Under Armour. Armani. I like it. Hey, ladies. What can I get you? Hey, ladies. What's that? With Muscle Maker, you're on a probationary period, a training period. SILVA: Now, I applaud Chad. He's focused on what he's trying to do, which is run a restaurant and train a new employee. NARRATOR: Jarrid ignored the new trainee's nicknames, potentially offending customers. Irene took a soft approach, but still made sure she reprimanded. Vince was patient, walking the new trainee through company policy, while Chad took a firm stand, drawing the line with what was expected. Coming up, Chad loses it... You can just get out quietly, or I can call the cops. ...Irene draws the line... ...and Vince and Jarrid come up against chaos. Choking! You're choking? We need to order, okay? NARRATOR: Who will have the right stuff to win their very own franchise? NARRATOR: Our candidates -- Irene, Chad, Vince, and Jarrid -- don't know it, but they're in a hidden-camera competition. Our crew and team of actors are putting them to the test to see who can handle the heat to walk away with their own franchise. Our candidates will now be challenged by four of our actors who have been told to buy only one water... Just the water? Yeah. NARRATOR: ...and then set up a picnic site using their own food. Can you pass that water over, bro? MAN: Yep. Does anyone want carrots? They are totally disrespecting the Muscle Maker brand. MAN: You want one? Good. Yeah. But I don't think we have -- We have no deep-fryer, so I'm concerned. They got ribs and fried chicken over there, and it's just not what we do. [ Laughter ] "I'm delicious." I'm sorry. Were you guys gonna order something? MAN: But I did buy the water. I think we're good for now. Thank you. Okay. Um... I'm sorry. Having the food that you guys have is kind of a contradiction to the food we serve. Oh. So is there, like, a house that you guys can go to as opposed to being in here? We planned a picnic, but -- I definitely understand that, and I do understand that. It's a contradiction to the people that are in here that are eating healthy. MAN: Yeah, but we're drinking your water. I just don't want to not follow our policy. This is not of our food, so if we had, like, the Health Department, I could see where that could be an issue -- like, having something else here outside, okay? She's actually standing up for the brand, so passion and people -- I love that. I love that about her. MAN: Ma'am, it's okay. We'll head out. We'll find another place. We didn't realize that, if it's an unsanitary thing... Bye. Thank you. I'm sorry. WOMAN: Bye. Thank you! She was nice -- She said "thank you" on the way out, and I don't think she offended them. I think she got her point across. She did fantastic. I tried. [ Chuckles ] That's it. Just a water? Yeah. Hey, dude -- They're eating out of, like, Tupperware. WOMAN: That's great. MAN: Here. You want one? I wish he'd go over there and represent the brand. I'm so hungry, I can't, like... Do you want me to tell them that they can't do that? I'm not gonna bust their balls, you know? [ Laughing ] "I'm not gonna bust their balls." Aah. Um, do you guys have any hot sauce? Hot sauce? Yeah. Thank you so much. You guys want some hot sauce? MAN: I do, actually. MAN: Thank you all so much. Appreciate it. WOMAN: Thank you guys. Have a good day. Have a good one. He handled it by just not infusing any kind of conflict there, and I think he could've handled it better. Come on, Vince. We need you here. Step in here. MAN: Excuse me. Do you have little cups for water? Sure. I'll bring some out for you. Great. Thanks. If I could have four. WOMAN: Did you get a chicken leg? MAN: I want a chicken leg! Yeah, I don't think you got enough. Thank you. Unbelievable. WOMAN: Oh, thank you so much! That's so awesome. MAN: Thank you. I love Vince for his customer service, but I think he should've stepped in and rectified the situation. NARRATOR: Even though Vince doesn't seem to think the picnic is a problem, one of his customers sure does. [ Laughter ] MAN: Seriously?! Don't even worry about it. What can we say? SILVA: I think he could've been nicer to them but sterner, and made all the other customers understand that that's not what we are. We hold to a higher standard in our brand. MAN: Do y'all have any, like, duck sauce or anything? Hey. Uh, so, that table asked for duck sauce. Ah. I don't know if we have -- We don't have duck sauce. My manager says we don't have duck sauce, guys. MAN: [ Laughs ] Ohh... This is tough to watch. Wow. If I could get a receipt, please? Of course. Thank you. [ Laughs ] Which way does it taste better? [ Laughter ] You want me to toss them? I'll toss them. [ Laughing ] He's intense! He's got the intense look on his face. But I think he's trying to figure out the best solution without making a scene. Yeah, yeah, yeah, yeah. Excuse me. Do you guys have any hot sauce? Uh, we do, but I'm about to have a talk to y'all. This is a health-food restaurant, all right? I can't have you bringing all this stuff into my brand. Do you want some? We have a lot. WOMAN: Yeah. We got so much! No, I really don't -- I can't have you bringing in this kind of food into my restaurant. But I did buy the water. You did buy the water. That's -- That's awesome. So I'm -- We can do this one of two ways. You can just get out quietly, or I can call the cops and just have them move you out. Oh, boy. You're gonna call the cops? Well, you're arguing with me. We were trying to have a picnic outside, but it's really cold. That's not my problem. I've been in business like 18 years. I've never had to call the police. What'd you say? Talked to them. I've always felt like you defuse a serious situation with humor and please the customer. Finish the transaction and wish them well. NARRATOR: Jarrid ignored the picnickers completely, steering clear of any confrontation. Vince also didn't address the picnic, upsetting the other guests. Chad dealt with the picnickers straight on, but showed too much force, threatening to call the cops, while Irene got them to leave with a smile. You are... Coming up, our candidates' patience is tested by a customer... Ohh, no! ...and an employee. I need you out of here. Who has what it takes to win their own franchise? NARRATOR: Our four candidates -- Irene, Vince, Chad, and Jarrid -- are in the middle of a shift from hell. You can just get out quietly, or I can call the cops and just have them move you out. What they don't know is that they're in a hidden-camera competition to win their very own franchise. In this challenge, our candidates have to show their training chops while our actor Andrew pushes their buttons. You're gonna shadow everything. Come in closer. Sorry. So, this is a pick-up for Andy. That's hot. I am ready. What can I get for you, Ann? Oh. Let's try not to put your -- [ Chuckles ] Oh, no. I'm just looking at the ingredients. Put that into a plastic bag so that when you put it into a paper bag, it doesn't leak. Okay. Walk away! Walk away! You're gonna want to use -- Okay. Sorry about that. Are you okay? Yeah, yeah, yeah. I just had to use the bathroom. Okay. I'm gonna have you, Carol, here today, and then I'm gonna have Andrew on this. I'm right here? Walk away! Where did he go? [ Laughs ] He just disappeared. Okay. She's more laid-back than me. I think she's doing good. Stay on top. Completely shadow everything. Then you hit a "dine in." "Dine in." Same thing that's on the menu. On the menu. So, when you see the salads... See the salads. ...then you hit the salads here. You hit the salads. Wraps, uh... Okay. I got wraps. You need ice? Yeah, I need ice. How does this ice come out? Wait -- It's like a Coke machine. Come here and look. He's making Vince feel so uncomfortable with breaking his personal space. Vince seems very patient, calm -- Great attributes for a manager to have. Low-carb. Low-carb. Tuscany. Tuscany. Anything to drink for you? Anything to drink? Yeah? Keep on studying. Okay. ANDREW: [ Yawns ] Yo. You all right? Oh, I'm sorry, man. Jarrid definitely should've woke him up sooner. I don't know what exactly he was thinking. Yeah. You all right? When do we get a break? What I really want you to do is shadow me. PJ: Stay on top of him. I want your nose to get as close to his face as possible. Don't go in the kitchen. Don't ever go in the kitchen. Cross the line he told you not to cross. You've delivered there before, like a lot? Uh, yeah. Okay. Well, I was just making sure, 'cause it's a big house. Hey, Andrew. Remember -- You can't be in the kitchen. Oh, sorry. I was just watching. He's stern. [ Chuckles ] He's stern. He runs a tight ship. I need you to go over there and study the menu. Oh, my God. That's -- That's a lot. Is there, like, a CliffsNotes version? No. [ Chuckles ] Test him. Go test him. Uh, what's in the El Mexicana? Yeah! I'm not here to be tested. Oh. I know my food. Do you know it? Yes, I do. I work for corporate. Do you realize that? So just go sit down and just study your menu. So, I think at 1:00 -- That's when I need you out of here. Oh -- But I'm here till 4:00. Oh, you're here till 4:00 today. Yeah. What? Yeah. I'll just shadow you. That's fine. It seems like he's getting on edge. It's not my job to train you. So I'm not really -- I'm just, like, standing around. Well, that's what I do with my -- Baby's in the corner. Right -- Well, that's what I do with my people when they first start. There's a training period. It feels like you don't really want to, like, even bother with me. It's not that at all. So, I mean, like, what am I doing here, if I'm not here to learn? If you would like, you can come back tomorrow -- No, I mean, I'm here today to be taught. Andrew won't make it through lunch. NARRATOR: Jarrid didn't reprimand, letting Andrew sleep in the store. Vince was calm, but ineffective. Chad was firm, but offended the new trainee, while Irene showed patience and trained with a smile. All right, guys. Sean's in. NARRATOR: Our next actor really loves the sound of his own voice, which challenges the managers on keeping their cool. How are you? Good. I recently had a pancreatic operation, so just wondering if I could make some adjustments. Is that cool? Yes! Of course! That's okay. The Tex-Mex Fajita Wrap... the onions and peppers -- not so much. Okay. Well, we can take out the onions and peppers. Also, instead of salsa or whatever... When I get the spicy stuff -- again, not pretty. Oh, no. Um... I know. Don't ever have an operation on your pancreas. Like, don't. Like, you'll be erupting. Tell me a story. I ended up having some Thai food that -- like, really bad. Ohh, no! Not fun. Tex-Mex is not the best choice, since you're taking everything out of it anyway. Yeah, because I don't want anything that's gonna make it awkward. A lot of times, we have people come in with different health restrictions or dietary needs. She probably knew more than what he was looking for to keep him safe. Yeah, can we go with a vegetable wrap? Yeah. Vegetables? Yeah. All right. You got a few minutes? 'Cause what I'm gonna do is I'm gonna put them on the grill for you. No, yeah. Yeah, yeah. Whatever it takes, man. Spinach, onions, peppers, tomatoes -- Yeah, none of those. So no spinach, no onions, no peppers, no tomatoes? No. No. That works. Mushrooms -- [ Groans ] Are those shiitake mushrooms or porcini? Uh, they're mushrooms. Regular, like shiitake? Yeah. Uh... You shouldn't be using your cellphone at all inside the place. I try to answer, but you keep hanging up on me. You know what? Let's -- I'll just skip the mushrooms. And your pancreas -- It just shuts down. You can't process food. It's not exactly what I'd call a good time. You know what I mean? Yeah. Like, nothing! Nothing. [ Telephone ringing ] It's -- Yeah. And, so, I'm basically -- I mean, basically -- Oh, man. Vince, you got to step your game up. We can put all those nice vegetables together in a wrap. But no broccoli and no onions and no peppers. Can you have a little cheese in there, as well? That adds a little flavor in there. No cheese. No cheese, 'cause I'll get -- like, I'll get a lump on my back like Quasimodo. And they got to drain that thing, too! I got this cyst on my back. What's the more bland? Probably the baked potato. Yeah. All right. He's really trying hard. He's trying to please him. He's got a nice smile on his face. So, what would you like for the baked potato? I can't go with butter, and I can't go with, like, sour cream. I was on a farm one time. I grew up on a dairy farm up in New Hampshire. Like, I love dairy and all that other stuff, but can't have it. Honestly, I'm running out of choices for the baked potato. We're gonna -- You ever milk a cow? Did I ever? Any of you guys either -- Milk a cow? Yeah. I grew up in Texas, on a farm in Elgin. Dude. [ Laughs ] Really? Now, it just reminded me of a joke about that. SILVA: At Muscle Maker, we get a lot of great customers that like to talk. You either got to be patient, or you got to handle it swiftly. You know, as the cows were eating the grass... $4.45 is your change. You, like, a for-real model -- like, a model model? I do bikini competitions. I did some modeling when I was -- but it was more like before/after. I was, like, the "after" -- like, the "Don't take this product." [ Laughs ] Oh, no! Aww. And your friends are all models, as well? No, they're not models, so... That's cool. Hold on really quick. Oh, sure. Yeah, yeah. I was in Sacramento probably, like -- Sorry. I want to listen to you. Hold on really quickly. Just keep going! Keep going! I played bass in this J. Geils cover band. And though he seemed like he might've been a tough customer, she defused the situation by just continually answering his questions and being polite with a nice smile. ...for coming in. Thank you. Have a good day. You, too. [ Cellphone ringing ] Every single one of my friends has made the plunge and gotten a diamond ring. They're like -- Yo. He's on the phone a lot. Like, I like her, like, claddagh-ring like the girl, but I don't know -- A diamond ring -- That's -- Oh, come on. He needs to get off his phone, though. Uh, listen. Do me a favor. Are you backed up? I think he's feeling a little bit out of place from just his home comfort level. But I'm hoping he's gonna get strong. So, do you guys do anything special for St. Patty's Day? Go behind the counter! Behind the counter! Behind the counter! A green hat or something like that, or, like, do you guys ever -- do you guys do anything special for St. Patty's or... We don't know. We're not sure yet. Do you guys have any kind of, like, celebration or anything like that? That's a good idea. We might do something. I mean, why not? SILVA: Customers shouldn't be going behind the counter at all. But since it happened, I thought he handled it well by not overreacting, and made a nice way to get him back out in front. And he helped the guy meet his needs, and I think he made a customer there. Big ups. Nice to meet you. All right. Erin go bragh. Thank you. So, wait -- You live in Texas full-time? Wait, bro. You were in Texas -- Come on, man. I got to get you out of the kitchen, man. That's a liability issue. I ca-- Oh. Sorry, man. [ Stammers ] Yeah. Yeah. I, uh -- Man, I will tell you -- It was good, but I got to start working again, all right? Oh, I'm sorry, man. [ Telephone rings ] I just, you know -- Muscle Maker Grill. One last anecdote, man. It's really funny. I thought Chad controlled that situation well. In spite of a bad situation, he handled it correctly. But I'd like to see him lighten up a touch more. Thank you, Rob. You have a great day. Yep. NARRATOR: Jarrid spent more time on the phone than with the chatty guest. Vince was attentive to the customer and handled him with a soft touch, while Chad drew a firm line. But it was Irene who kept her attention on the customer and her cool. Coming up -- Chad's temperature rises... Are you calling the police? Are you kidding me?! Do not touch me! NARRATOR: ...Jarrid gets the call... [ Hoots ] ...Vince saves the day... Can we get some help here?! Pour it. Pour it in. Pour it in. NARRATOR: ...and Irene lays down the law. This is unacceptable. Who do you work for? Who will have what it takes to win a franchise of their very own? NARRATOR: Our four candidates -- Irene, Chad, Vince, and Jarrid -- don't know it yet, but they're neck-and-neck in a hidden-camera competition. With two more challenges to go, we'll see who can win their very own franchise. Our next challenge will test our four candidates on how far they'll go to win a customer, no matter how needy. Yes, please. Thank you. Whoops. You all right? [ Grunting ] Yell at him. Do that whistle. [ Hoots ] WOMAN: Chocolate peanut butter. What do you recommend over here? I didn't bring my right glasses. I can't see nothing. Yee-Ha!? Yee-haw! That's the one. [ Laughs ] Just hold it up right here so I can see it, please. I can't hold it with my hand. Right here, right here. Just stay there. Let him hold it. Cheddar cheese, salsa... What's fat-free... balsamic? What the hell is balsamic? Vinegar -- You ever had balsamic vinegar? No, I don't know nothing about that! Ah, it's good, man. Balsamic vinaigrette. That's a picture of it right there. You got to have product knowledge. Just put some sauce on the side. I'll give you balsamic, 'cause you never had balsamic before. Okay. We'll give you the Southwest and the Caesar. You got it. Yeah. That's Jarrid in his most natural form -- just a nice, gentle guy who's just lovable. Give her a call -- "Whoo-hoo!" [ Crows ] Hi. But I got a question for you. Excuse me. Yes, sir? Can you just hold it up that I can see? The menu? Yeah, just so I can see, 'cause I can't see it. What's the difference between the Texas and teriyaki? The Texas nugget is more spicy. I don't know what I want. [ Chuckles ] You got such a big menu. All right. "Miss, come on over here!" Miss -- Where that lady go? These Fit Salads gonna get me fit like you? They will if you continue to eat it. "Let me see you flex." Give me one flex, like that. You want a flex? Ah, yeah! That's what I'm talking about! [ Chuckles ] Even though she was getting stressed, she kept her composure. You got to be able to shake things off and keep it light and continue with that smile on your face. [ Exhales deeply ] Ah, damn! How's that? Oh, man. These things so small. I can't even see nothing! What kind of sauce is it? It's like a Southwest kind of a sauce. Southwest? Yeah. I ain't never been to the Southwest. [ Both laugh ] If I ain't been to the Southwest, how do I know what that sauce tastes like? Can I just see your glasses, if you don't mind? Oh, yeah. These are reading glasses. Maybe I can see through your glasses. Take a look. Yeah! Look, look, look, look, look, look. Now -- I'll go find me a girlfriend now. Watch this. Look. [ Laughs ] I am real happy with Vince. He's awesome. [ Grunting ] Thank you, buddy. Have a seat for a second? Yeah. No problem. Chad's really trying hard. He's opened the door for him. [ Sighs ] Can you hold that up for me, please? You got to have it close, though, like I do at home. Just hold it real -- There you go. Right there. Yeah. Turkey, bacon, red beans -- No, the beans ain't no good for me. So, I got a lot of problems. I can't eat this. I can't eat that. Yeah, I got you. Do your best to read that, and I'll come back and check on you, all right? I got other customers I got to check on. But I can't see this, though. Chad, please exhale. Take a deep breath. Where'd this guy go? Oh, you on the telephone. I got a couple sauces on the side here. I chopped up the chicken nuggets. Oh, you chopped up the chicken for me? This guy is going to feed you. Ow! Ah! Just give me one piece in my mouth, if you don't mind -- Just one piece. With sauce on there? Yeah, a little sauce. Little Cajun sauce on there. I've been through a lot of things, but I have not yet fed anybody. See if he'll sit for you. Sit down for me! Man, you got a second! Sit down! Now, that's good! That's good! Just give me one more piece, if you don't mind. I'm serious. Yeah! Let me try that! I ain't never went to a restaurant where somebody doing what you're doing for me. I got to take care of you, you know? I mean that. I'm coming back in here again. [ Chomps ] You got the best customer service. Yeah, please. I'd really appreciate that! He fed him, tied his shoe. You know, it wasn't about making a sale. It wasn't about anything more than being a good human being. That just shows you the content of the man's heart. So, this is the grilled chicken entree right here. Oh, that's how it look? Oh, I can't cut that, though. Okay. Nice, little, small pieces. Critique her. Critique her. Ah! Ah! Ah! Ah! Ah! You cut it too big there! Cut it small! Yeah! Cut it little! Yeah! Well, just give me one piece to get me started. Just one piece. [ Chuckles ] Aah! [ Both chuckle ] All right. Ask her if she's got any pepper. What kind of pepper do you have? We just have regular ground pepper. Do you want some? Yeah, please. Just sprinkle a little bit right here, please. Just a little bit. Just a little bit. [ Laughs ] Go ahead! I don't -- You can do it! Huh? It's okay! Irene is getting tensed up. She was rolling her shoulders. Thank you very much. Thank you so much for coming in, Clayton. Thank you very much. It was a pleasure. It was a pleasure, too. Irene knew how to draw the line. Thank you very much. Thank you. But just do me one favor, Vince. Yeah. What can we do? I'm embarrassed, but I can't lift my hand to eat this food, man. Can you just give me one little piece in my mouth -- please -- if you don't mind? [ Chuckles ] Please. You can have anything you want. I appreciate it, man. Y'all all right. Sit down, Vince! All right, just give me a couple of pieces and then leave it alone. Little bit of salt. All right, all right! A little pepper. Vince, I like you. [ Both laugh ] Vince handled it pretty well, you know, and without making any kind of uncomfortableness for the customer. Where'd that man go that was helping me? Hey, sir! [ Hoots ] [ Hoots ] I'm not hollering at you, man! You was over here. You came here. You helping me, and you walked away! Some people say, "Hey, yo." Some people say, "Mister, come here for a minute." I say [Hoots] I need you to calm down and not yell so much in my store. I'm not yelling in your store, sir. I came in here to get myself a meal. That's fine. [ Chuckles ] Ah, man. Come on, Chad. Excuse me, how does the grilled chicken breast come? It comes grilled. I came here to order something to eat, and now you want to get smart! That ain't the right way to treat your customer. Sir, I'm gonna have to ask you to leave -- You're causing a scene -- or I'm gonna call the cops in five seconds. I'm not causing a scene! You're being rude to me! We got the salad for Brian? I want to talk to the manager. I am the manager, and I asked you to leave. If you don't leave -- Now you asking me to leave?! I thought I was ready to sit down and order! Now you asking me to leave?! So you not gonna serve me, sir? On some guy with crutches -- Are you kidding me?! Do not touch me! Do not touch me! Are you kidding me?! What's wrong with this man up in here?! You ask me to leave?! You leave! I'm walking him out. Oh, God! Oh! You calling the police on a customer?! Let's go. I'm going, man. I'm going. Thank you. SILVA: Chad was harsh. Calling the police went over the top. Definitely not a good attribute to have as a manager to explode like that. Have you been helped, sir? NARRATOR: Chad blew up at the guest and fired the new employee in an inappropriate eruption. Irene was helpful but standoffish, drawing the line. Vince was gracious and kind, but it was Jarrid who really stepped up, showing generosity, compassion, and patience. Coming up, chaos descends. WOMAN: Good! Good! Bounce! MAN: Choking? Okay. Come on. Get up. Get up. Oh, my God! NARRATOR: In the final challenge, our candidates are attacked from all angles by a habitual choking victim, a clumsy delivery man, and a group of aerobic seniors. Let's do some chaos. If you gentlemen need anything else with anything, let us know, okay? Okay. Thanks a lot. [ Indistinct conversation ] Is that our rice? Yeah. I got a delivery for you here. Okay. You want me to just put it right here? No. Go in the back. We got more, so I'm just gonna leave this here for now, and we'll bring them all around. Okay. Can you not put it on the counter, though? NARRATOR: And here, to top it all off, are the rambunctious seniors getting their aerobic on. No. Don't bounce that, not inside. Let's go! Let's go! We're in a hurry! We need to order, okay? We're in a really big hurry. Okay. What can I get for you? Order right here. I need you to hurry. You got fish? All right. Start choking, Adam. All right. Quick. Pick up the bag. Pick up the bag. Pick up the bag. Mark, start screaming, "He's choking!" [ Coughs ] You're choking? You okay? You good? You all right? I'm fine. You all right? I'm fine! I'm fine! Excuse me! Ma'am? Ma'am? Ma'am? Ma'am, can he order the shrimp? He wants the shrimp. [ Grunts ] [ Whistle blowing ] Come on. Come on. You all right? No! No! No! No! I'm good. I'm good. Thank you. No, I'm good. No, no, no, no. He's fine. I'm fine! Yeah! [ Laughs ] Spin. Spin like a ballerina. Spin like a ballerina. Sorry. This is unacceptable. Sorry. Sorry. This is unacceptable. Who do you work for? Can he order the shrimp? Yes. Yeah. They will help you right up front. Can you guys take care of that up front, please? This is unacceptable. We're real sorry. We got to get out of here. What was your names? Jason. Jason? Tony. Jason and Tony? She hasn't freaked out yet. She's tough. She's tough. So, we'll do one shrimp... She's gonna take care of you. ...the stir-fry... And you're gonna help her. Okay. Okay. I got it. Okay, I just want to make sure that everything is okay over here. I'm gonna get this cleaned up for you. Yeah, thanks. Can you give me one of the guys from the back, please? Can you help clean up that mess right there, please? The food's coming right out. Yeah. Thank you so much. Now, who are these people? She's the master. She's good. Irene is good. Thanks, guys. Thanks so much. Yeah. We got a delivery for you. Oh, watch out, man! You're leaking. What's up? Right behind you. Oh! Oh, my God. Oh. Sorry, man. Let's go! Let's go! All right! Let's go! Let's order! All right! Excuse me! We're in a bit of a hurry. If we could just order, 'cause they have to get ready to go. Okay, great! [ Coughing ] He's choking! You all right? Choking?! You all right? Get up! Get up! Get up! Get up. Get up. [ Grunting ] He's choking. He's choking! You all right? You okay? Lay down. Lay down. Lay down. Lay down. Lay down. WOMAN: Excuse me! I'm sorry. We need help! Can you do a shrimp with, like, a little bit of lemon? That's okay? Okay. You don't have lemons? It's stuck! I got to loosen it! You okay? Can you get a soda? Soda? Soda? Yeah. Can I get a soda? We'll pay for it. We'll pay for it. We'll pay for it! I got the money. Give me the ball. You got it. All right? No, you need to -- Oh, my God! Aah! Oww! Oh, my God! Yes, please! Please. Thank you. Oh, God. We're in a really big hurry. He started off with some delegation. He didn't follow through delegation. Chad, you got to continue with your process. Yeah. Rice. Let's move. Come on. Let's go. Let's go. Come on, Jarrid. Don't let me down. We're in a really big hurry. [ Coughing ] Jarrid, get your head in the game. Come on. Come on. Get it out! Okay. Come on, man! No. Hey. [ Laughing ] Does he know that he's choking?! [ Laughs ] Oh, man. We got to go, man. I'm sorry about that. Good job! Good job! Can we get some help here?! Can we do a shrimp? I grab him from the top, and I go like this. You're choking? You're gonna be okay! [ Coughing, grunting ] I don't know what Jarrid was thinking right now with this choking. He's all right. No, no, no. He's fine. I'm good. Let's get out of the way. SILVA: I think he froze under pressure. Where he could've did better was keeping control, designating people. WOMAN: Hurry up! All right! Let's go! Let's go! We're gonna have a steamed broccoli. Do you guys have a yogurt? No yogurt! Oh, oh, okay! No, no, no! But let's not do that! I'm loving the way Vince is controlling the situation. He is the calmest guy I've ever met! [ Coughing ] You okay? You all right? Choking? Choking? Come on. Get up. Choking? Come on. I'm good. [ Coughing, grunting ] What's going on? Yeah. You got it. Okay. Geez, oh, man! Do you have a soda? Can I get a soda? Soda, soda, soda! Soda! [ Indistinct conversations ] Yours is, too, man! That was ridiculous! That's ridiculous! Let's go. We got a delivery. Can you pour it? Pour it in. Pour it in. Drink it. You got it? [ Coughs ] You good? You all right? Yeah. Thank you. He's cool as a cucumber. I tell you. I'm very happy with Vince. Thanks a lot. Thank you. You're welcome. Thank you for your help. WOMAN: We have to go. We're in a really big hurry. Okay. Great. Oh, is this everything? Even in all that stress and commotion, he still took the courtesy to come around the counter, to present her with the bag. That was just first class. Okay. Thank you. Have a good day. NARRATOR: Jarrid froze, unable to take charge of the chaos. Chad began with delegation but didn't follow through. Vince was slow off the top but then managed the room with calm. But it was Irene who delegated while helping the choking victim, taking the delivery man to task, and getting the group out on time. They think they had a hard day? Try being me right now and making this hard decision. NARRATOR: Coming up... You've made this decision so difficult. The new owner of a Muscle Maker Grill franchise is... NARRATOR: Now that their workday from hell is over, the candidates are about to find out what we've been up to. And for one of them, life is about to change forever. I'm Walter Bond, and of course you know Muscle Maker Grill's founder, Rod Silva. You four are considered among the company's top employees. Congratulations. Thank you. Thank you. You think you're here to take part in a corporate video. What you don't know is that you've been handpicked for a competition. [ Chuckles ] We put you through a very difficult day, and we've been watching your every move on hidden cameras. Each of you faced the exact same challenges. This was the ultimate test to see which one of you was ready to win a prize that would change your life forever. One of you is gonna receive the keys to your very own franchise. Shut up. [ Laughs ] IRENE: I have a vision of success, but not this close to my fingertips. It's a roller coaster of emotions right now. I would love to win this. It'd be great. It'd be awesome. VINCE: If I win it, that's my ultimate goal -- to foster back on all my aspirations. Guys, these challenges were really, really tough. I'm really proud of how you guys handled yourselves. And I thought you'd like to see a little bit of what I saw. [ Sighs ] [ Indistinct shouting ] This is unacceptable. Who do you work for? No. Can you pour it? Pour it in. You got it? [ Coughs ] You good? You all right? Yeah. Thank you. You got the best customer service. Tie your shoe up real quick? Yeah, please! I'd really appreciate that! Are you calling the police? Are you kidding me?! Do not touch me! Go. Just leave right now. You ask me to leave?! You leave! That's a major flaw, you know? That was one of my lowest points. BOND: Chad, that's big of you, especially knowing what's at stake right now. It definitely showed me a weakness that I have. Vince, what would this prize mean to you? A new beginning, a second chance. Redemption. Yes. Winning this franchise would mean a lot to my family. It would bring a lot more money home. That's my dream. I wanted to be there when I'm 30. I'm 24, man. It would just mean, like, my family would finally get out of debt. We're such a broken family because of money. If I win this, it would just solve a lot of problems. Vince, no matter how hard the road you've traveled's been, you've proven that it's never too late for a second chance. Thank you. Irene, you came to this country when you were 12, and you're an American dream in action. Jarrid, a 14-year vet -- Man, you've been behind this from the beginning. You really helped bring Muscle Maker to where it is today. Thank you very much. Chad, you had a lot of struggles in your life, which really made you into the man you've become today. Thank you very much. Only one of you will walk away with your very own franchise. It's hard to win something when everybody else deserves it. Winning this franchise would change not just my life but my entire family's life. I would like to win this pretty bad. If I win or don't win, I'm still gonna give it my 110% to make sure that this business succeeds. The new owner of a Muscle Maker Grill franchise is... ...Irene. [ Applause ] Oh, my God. Congratulations. I just won my own Muscle Maker Grill franchise! What are you gonna tell your mom when you call her? Oh, my God. I'm gonna tell her, "I'm moving you to the East Coast!" [ Voice breaking ] I'm finally gonna spend some time with her! I don't get to spend a lot of time with my mom. She works really, really hard. Here. Give me a hug. Come here. Oh, you deserve it. You did so good. -- Captions by VITAC -- Closed Captions provided by Scripps Networks, LLC.