Correction - Wrong adjustment amount

to correct a credit agency adjustment amount we'll go to the agency accounting agency payment posting uh... when we click view current here we'll see a list of anything that has an amount due in the due column and we notice here we have one for negative thirty dollars that doesn't look right to me it's in uh... April so the way to research this is go back and see which voucher you might have posted for april and open that up here we could see the payment date was april thirtieth then for megan combs we had an original charge four hundred applied uh... there is amount due at four hundred we applied a payment of two eighty and a right off of one fifty well the one fifty and two eighty actually add up to four hundred and thirty not four hundred so we wrote off too much on this particular line the way to fix that is to go back to your view current locate that line and go over to your credit adjustment column and simply put in the amount that you over credited as a negative amount use the same uh... agency adjustment code here agency write-off in this case uh... we recommend that she use the same payment date, same posting date for this rather as the original payment date and um... you can just make a note for what you've done here for the credit in the comment this is uh... correction to the combs account so that's all I'll do there I don't need an amount in the amount column because we're not making a payment we're just posting a reversing credit adjustment amount hit post and that's all there is to it if do View Current again we'll see that that negative payment her negative amount due is now gone that's all there is to it