Understanding Your Bill
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(Music)
At CenturyLink, it's important to us
that you fully understand your monthly bill.
In this video, we'll explain the sections
of your monthly bill.
If you just received your first bill and
it's higher than you expected, we'll explain that, too.
Your CenturyLink account number is
your primary telephone number plus a unique 3-digit code.
Your Bill Date is the first day
of your monthly billing cycle.
It is not your Payment Due Date.
Your Payment Due Date is approximately 20 days
after your Bill Date.
We'll show you where to find your due date in just a moment.
The Monthly Account Summary section shows your
Previous Balance and payments received
from the last billing cycle and New Charges
for the current billing cycle.
New Charges include your monthly charges
and any taxes, fees and surcharges
on your local, long distance or Internet services.
The Payment Coupon shows your total amount due
and payment due date.
Clip and mail the coupon with your check
to CenturyLink at the address listed on the coupon.
If you purchased a bundle of services or individual services
that qualify for a discount,
those discounts will be displayed in this section.
Just remember that some discounts expire
after the specified promotional period.
The Summary of Your New Charges includes
your regular monthly fees, related monthly charges,
usage charges and any applicable
taxes, fees and surcharges.
A "Service Additions and Changes" section
will appear in this section if you change or add services.
Details of the charges can be found
on the following pages of your bill.
We'll talk about that next.
After the Summary of Your New Charges, you will find
the details of charges for your CenturyLink services.
We break down the charges by discounts,
monthly service charges, related monthly charges,
usage charges, service additions and changes,
and taxes, fees and surcharges.
The usage charges section of your bill provides
you information about any local or long distance services
you have, and reflects your service or plan.
If you have questions about usage charges,
you may want to contact us about upgrading
to a calling plan that is more appropriate for you.
Our federal, state and local governments assess
a variety of taxes and surcharges on your services.
CenturyLink collects these required taxes
as part of your bill and sends the appropriate amounts
to the taxing agencies.
State and local charges vary
depending on where you live.
If you ordered TV or Wireless services
through CenturyLink's partners DirecTV and Verizon Wireless,
you can request to have your bills
combined with your CenturyLink bill.
If you are already signed up for combined billing,
this section will display your plan,
your programming package, additional usage charges
and taxes, fees and surcharges related to these services.
If you just received your first bill and it's higher
than you expected, it's likely because your bill
covers the partial month when you started your service
and the next month's service charges.
You may also have charges that only appear on your
first bill for activation of services
and one-time equipment fees.
Your second bill will be a better indication
of what to expect on a monthly basis.
Thank you for taking the time to learn about
your CenturyLink bill.
For additional information, visit our
Frequently Asked Questions website or contact
