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Walt Disney was a storyteller and my story with you is simple: I love travel agents, and even when I leave Disney,
this day will come, I will follow my dreams but travel agents will always be in my heart because I owe you so much.
I love you and I come here with pleasure to talk to special people like you.
Over my 20 years in this business, I realized many professionals did not get the value you guys have.
I have seen how badly some professionals in our industry has treated you, and I am talking about all levels up to executives.
It is a pity, it is a shame they do not recognize you pay their salaries. It is a real shame.
I want you to know that I am grateful to you and I owe my sucess and being here today to you.
I would stay here the whole day, but having just 40 minutes means I will be back soon with more...
if during my speech, my conviction of something was so strong that could somehow "harm" you, I really had no
intention at all. My goal is to help people grow, go to the next level. I am eternally grateful to travel agents.
...and remember about "enthusiasm". I pray every day that God give me enthusiasm till my dying breath...
I hope it is an enthusiastic dying breath. Let us stop complaining and start celebrating! Excellent! Thank you!
Congratulations Claudemir! Did I exaggerate when I presented his credentials? I think I even praised him less than I should...