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Dr. Adam Fraser: What we're going to talk about today is this new
area of research that I've gotten into. And one of the
reasons why... It's all about human performance, but where
they differed, where the elite guys stood out, was not what
they did during the point, it was what they did in-between
the points. The first thing was called "reflect". Now what
we found was most people reflected on the day as they left
work, but reflected by going: "Oh crap, forgot that. That
was a freaking disaster. When am I getting that proposal
done? Oh my God, I'm so tired." That was their reflection.
What we asked them to do instead was answer 3 questions:
What did you do well today? What did you achieve? And how
did you get better? The second part was called "rest",
which is where we asked them to be still and present, just
relax. Some people did it on the bus, just reading a book.
Some people did Sudoku on the train. Some people were lucky
enough to go exercise, but we just asked them to stop the
franticness and just calm down. The third phase was called
"reset" and this is where we asked people to be conscious
of how will they show up.
Most people wait in the home thinking about money and
tasks; I've got to make more money and I've got to get
stuff done. Now the problem is, when they went into the
home with that mindset, that's the filter through which
they look at the world. So we have a country of leaders
showing up to work going "I rock", and their staff is
saying "No, you suck". Why is there this gap? Because we
judge our behavior on our intention. Other people judge our
behavior on our action. And it can have profoundly good
intentions, yet be incredibly dysfunctional.
One of the most important things we need to look at is: do
we understand how our clients perceive us? So, optimists
put barriers around failure. They're not delusional, but
they don't let it spread. They don't go: "Oh, I screwed
that up. God I'm a loser!" They go: "Whoa, I screwed that
up, what can I learn from that?" And what we know, is
people who, every time they get a set-back, make it
permanent, global, and internal, are at massive risk of
depression. Because when people started to make sure that
their explanation style was accurate, realistic, yet
optimistic, they were far more resilient and their
happiness was better and they took more action.