Our - We plus you - Partnership promise

In what we do every day, we create partnerships. We create partnerships with our employees, with the physicians we work with, and most importantly, with our patients and families. It's just really a great job. I get to, daily, interact with people and share their experiences and their stories. People place this incredible amount of trust in you and share things with you that they don't even share with family sometimes. While that is a huge responsibility, it's also very touching that you can develop such close relationships with people. I think of my patients as my family. My mother doesn't like physicians very much, and so I always remember that when I'm seeing someone in the office. I think about how nervous she feels when she sees the doctor. And the way this relationship is nurtured, developed, and savored for a whole life as a continuity of care is what I really like. When a patient comes to you with an issue, not only is the symptom and the medicine there, but knowing what it means to her is really important I try to seek that out all my patients. And that's how I like to personalize care. Our ultimate goal is to have a healthy, satisfied patient and patient family who looks to us not just as a provider of health but really part of their whole life experience. We have people, not just nurses or other clinical staff, but office staff, staff in our billing office, who are tremendously caring and compassionate. And so that caring and compassion allows us to meet people where they are, kind of getting back to that idea of focused on what's important to the person, what do they want to accomplish, and then how can we partner with them? It doesn't mean that you necessarily did something miraculous or cured them or found an answer that everybody else missed. It could just be listening. I'm there for families and for kids and to help them figure out what's going on and how to manage. And if I feel rewarded, so much the better. But on the whole, it's more about them. I'm part of a system that's giving to the community. And I think this is so necessary today in our society. It's all about really feeling like you're their person in the medical world that they can go to. And so when you leave at the end of the day, you feel like you enjoyed yourself and also feel like you made a difference. Maybe just it's a little advice, maybe it's just giving them a hug. It all makes a difference.