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Some patiens wil come in and say, “Just do whatever you think is right.” That’s,
I believe, the wrong thing to do. It’s, “What is bothering you? What is making you
feel self-concious.” And then it’s my job as the educator, the word doctor means
teacher, to go through with them all the possibilities, weather they’re surgical or non-surgical,
and then see what works best for them in terms of recovery time, cost, and getting them back
to their normal daily lives. The first time that I met Dr. DiBernardo he was very nice
to talk to, he’s very friendly, he’s very sincere, and he’ll look you straight in
the eyes when he talks to you. That is very very important. It’s very important to have
an understanding and compassionate staff for anything we do, however, in addition to that,
they are very knowledgeable in everything we do. It’s that knowledge, that compassion,
that really makes people come to us and say, “We’ve been to a lot of offices, but we
feel like we’re at home here, we feel like these are our friends.” The staff here is
phenomenal. They have a way of making you feel at home. When you open the door you don’t
feel like you’re in a dr.’s office. They’re all so friendly. They all say, “Hello.”
The women, when I come in, they see that it’s me, and the ones that I know and have become
friendly with, come out and we talk to each other and it’s a very comfortable atmosphere.
The staff here at Dr. DiBernardo treated me very nicely. I felt very comfortable. I felt
very confident. I had no apprehension whatsoever. I just felt great about the whole thing. I
was very relaxed. The staff was very friendly, very helpful and very courteous. They helped
me through the whole process, answering any questions I had. They were really helpful.