Explain My Bill - South east water Melbourne

Water is the essence of life and our lifestyle We depend on it for health and wellbeing. It's the lifeblood of our homes, our community, our parks and gardens, our schools and industry From bringing you the clean water you want, to managing the sewage you don't South East Water is providing a continuous flow of healthy water for life. South East Water provides water and sewerage services to over 1.6 million Victorian users. Your quarterly South East Water bill incorporates fees for all of our services in addition to charges that we administer on behalf of other authorities It also sets out detailed information about your water usage during the billing period. The front page of your South East Water bill provides an overview of your personal information and details of the charges incurred during the current billing cycle The first piece of information on the bill is your name and billing address. To the right of the billing address is a list of important numbers for billing and service inquiries. down the left hand side of the page you'll find your account summary starting with the property address associated with this bill below the property details is a summary of current charges starting with details of your previous charges and payments received your current southeast water charges include your water usage and service charges for the billing period the account summary also list the charges from other authorities which can include the annual parks charge and the quarterly waterways and drainage charge to the right of the account summary is your customer number, the due date for the current bill and the total amount due. This information along with the property details is repeated in the tear off section at the bottom of the page the second page of the bill contains more detailed information relating to all of the charges associated with the current bill firstly let's look at your meter reading details on this line you'll see your meter reading for the current bill followed by the reading for the previous billing cycle the difference between these two numbers is your current water usage measured in kilolitres this is the last number on the line this section also provides an approximate date for your next meter reading below the meter reading you will find your usage charges this breaks down both your water usage and sewage disposal charges associated with the current billing period the water usage charge translates the water usage as recorded by a meter reading into feeds for the amount of water used at your property during the billing period. The sewage disposal charge covers the safe collection treatment and disposal of sewage following the usage charges are your water and sewerage service charges these charges are contributions that everyone makes towards the ongoing upgrade and maintenance to the water delivery and sewage disposal systems that bring water to your property and take waste away these charges cover infrastructure like pipelines as well as the maintenance to ensure that we can deliver safe and high quality services. The sub-total at the bottom of this section represents the total of all South East Water charges for the current billing period in addition to your southeast water charges as part of the water bill we are required to administer charges on behalf of other authorities once a year we collect the park's charge on behalf of the Department of Environment and Primary Industries These fees help to manage and maintain Melbournes beautiful beautiful parks gardens, the War Memorial, the zoo and much more for more info visit parks.vic.giv.au The waterways and drainage charge helps protect and improve the health of our waterways, it also protects us from floods South East Water collects this charge quartlery on behalf of Melbourne Water The total love the current southeast water charges and the other authorities charges is the total amount due to the current bill the bottom of the second page outlines the options for paying your bill in addition to the normal options direct debit bpay, credit card, cheque, centrepay or postbill pag you can also pay a bill and manage account online 24/7 at mysoutheastwater.com.au its even easier with the mobile app for your smartphone at South East Water we know convenience and choice are important that's why we have a range of payment options and assistance programs for you to pay your bill, your way such as fortnightly or monthly payment options please contact us on 131 851 if you need any assistance including information on concessions or government assistance programs centrepay arrangements setting up payment plans or if you just need more time to pay. At South East Water we pride ourselves on providing world-class water and sewerage services the charges that you pay go towards ensuring the safe and dependable delivery of these services and supporting all the infrastructure required to bring water to your home and take waste away we welcome your questions and comments if you require any further information would like to speak with a member of our customer service team visit us at southeastwater.com.au or call us on 131 851