When is a Good Time to Quit a Cleaning Client?

When is a good time to quit a cleaning client? It's a tough call when you have to make the decision. A good time to quit is when your gut instinct or intuition kicks in and makes you want to end the contract. We Ask a House Cleaner business advice for house cleaners and maids. Angela Brown, The House Cleaning Guru says more questions are part of finding a good time to quit. Don't just quit a cleaning client or stop working for a client. It's a business decision that needs attention. Today's sponsors are Savvy Cleaner Training, My Cleaning Connection, and HouseCleaning360.com *** COMPLETE SHOW NOTES FOR THIS EPISODE *** ****** *** MORE VIDEOS LIKE THIS *** Percentage of Clean vs. Messy Houses - ****** Should I Hire Family for My House Cleaning Business? - ****** Family? Your Cleaning Clients Are Not Your Family! - ****** Travel - House Cleaners and Maids How Far Should You Go for a Job? - ****** If a Maid, House Cleaner or Housekeeper Broke My Stuff - Who Pays? - ****** Do I Need a Uniform for My Cleaning Company? - ****** How Do I Choose a Company Name for My Cleaning Business? - ****** Start A House Cleaning Business - Top 5 Reasons - ****** *** RESOURCES FROM THIS EPISODE *** Dealing with Difficult Customers - ****** Mass Persuasion Method: Activate the 8 Psychological Switches That Make People Open Their Hearts, Minds and Wallets for You - ****** Exactly What to Say: The Magic Words for Influence and Impact - ****** Principles: Life and Work - ****** Magic Words: The Science and Secrets Behind Seven Words That Motivate, Engage, and Influence - ****** Methods of Persuasion: How to Use Psychology to Influence Human Behavior - ****** 6 Signs It's Time to Fire a Client - ****** 10 Ways to Tell it's Time to Fire a Client - ****** 3 Signs it's Time to Fire Your Client - ****** *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - ****** STITCHER - ****** SOUNDCLOUD - ****** GOOGLE PLAY - ****** YOUTUBE - ****** *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at ****** *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - ****** *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** ****** *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** ****** *** LOOKING FOR WAY TO BOOST YOUR FANDOM? *** ****** *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** ****** ****** ****** ****** ****** *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** DISCLAIMER *** During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links we may receive a commission which helps pay for the production costs of the show. Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business. THANK YOU! *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – ****** HOUSECLEANING360 – Referral database of the world’s most prominent home service providers and the homeowners they serve. ******

When is a good time to quit a house cleaning customer? We're going to talk about that today. Hi there, I'm Angela Brown, and this is Ask a House Cleaner. This is a show where you get to ask a house cleaning question, and I get to help you find an answer. Now, today's show is brought to us by housecleaning360.com If you are a person that loves essential oils, and you love to make your own cleaning supplies with essential oils, did you know there's a whole section on housecleaning360.com that is for independent distributors that sell things to people in their homes? And these are things you use for your homes, like cleaning supplies, or they might be essential oils, or they might be household products to make your home a better place. So check out the independent distributor's section on housecleaning360.com All right, on to today's show, which is from a woman who wanted to know, "I've been in house cleaning for many years, and I have this particular client that I despise. And I would like to quit, but I can't find a good time to quit because she keeps having all this drama and problems in her life." So she goes on to explain that she was going to quit the client, but then the lady went in for surgery. And she said, "I didn't want to quit her service right before she went into surgery because she was going to need my help." And then, she was going to quit after the lady got better, and she's been with the lady for a long period of time, and then the lady's husband got sick, or something, and so she needed 24 care to come in the house, and that was overwhelming to them, and she needed the house cleaner to stay on and make sure that the new person that came in as the caregiver was cleaned up after, and all these other things. And so it wasn't a good time to quit then. Then, the lady lost her job, and she still wanted the house cleaner to come while she was out searching for a new job because now there's more requirements at home, and whatever, and it wasn't a good time to quit. And the house cleaner wants to quit, but she can't find a good time. When is a good time to quit? So it's a funny question, and the answer is what is making you want to quit? Because there's something about what's going on that there's a loyalty there that makes you want to stay. And so I would actually look at both sides of that, why do you want to stay and why do you want to go? Because when we go out into the real world, and we try to find new house cleaning business, these are regular customers that we want to keep for a longer period of time, that we want to count on their money so that we can pay our own bills. Why is it that you want to quit? And so, if this person has become high maintenance, maybe they were always high maintenance, and and so is this bothering you? Is this what's making you want to quit? Is it that she's always late on her payments because that's a little bit of a different story. And I don't have all the information for this particular answer, but I have to look at what is the reason why for both of those things, because if you can keep a customer instead of replacing them, that's going to save you a whole new initial walkthrough, it's going to save you running flyers, or whatever it is you do to get out new business. And so instead of reinventing the wheel and creating a whole new customer, you already have one. Can you make it work? I have customers right now that I despise, and we're still a good fit for each other. I'm able to manage my despising them, and they're able to manage whatever it is about me that bothers them. And so you don't have to love all your customers, no-one ever said that, and there might be customers that are difficult to deal with. Guess what? I have customers that are difficult to deal with, and I know that I actually have a hit list of customers that right now, if they do a series of other things, then I will replace them. But right now, this is manageable. And I always ask myself this question, why do I want to leave? Well, what is it that's making me want to leave? Is it something that can be fixed? A lot of times it might be the customer. I don't want to fix any customers, I don't want to change their lives, I don't want to change their personalities, and I don't want to change who they are. That would be a colossal undertaking that I'm not licensed for. And so when I see these people I'm like "Whoa, that's a series of odd behaviors, and if it works for them, awesome. Totally does not work for me, and so I'm going to keep to myself over here and I'm going to do the job I was paid to do. I'm going to collect my money, and I'm going to go home." And that works for me because then I can pay my bills. But there are people that I don't like, I mean really don't like them as customers, but no one said you have to love your customers, no one said you even have to like them. Can you make it work? And so if you want to quit, why do you want to quit? And if you don't resolve that question, you're going to pick up a new customer that has similar behaviors, and you're going to want to quit them as well. Now there are, believe it or not, house cleaners that quit all the time, they keep quitting on their customers for whatever reason, and they can't figure out why they're not surviving in business. So the society we live in, and the social media has trained us to do this, we get tired of someone so we delete them. Delete, block, remove. What is that? We don't live in a disposable society, people are not disposable. You don't just throw them away because you got bored with them, or because you don't like them for some reason. Now, if you have a child, there's what's called unconditional love. As your child goes through these pre-teenager, and teenage years, and maybe even into their twenties and sometimes their thirties and forties, they pull stunts and shenanigans that as a parent, if they were not your kid, you would delete and block them. You're like "Ugh no, I'm not tolerating this kind of behavior," right? But because they are your children, you love them unconditionally. And so you figure out a way to make it work, kind of because they're attached to you, and they're your blood, and they're your relatives, and they're your family, and all these things. So you give them a free pass. Now, I'm not saying give your customers a free pass, but why not? Why not? If there's something that's a little disturbing but it's manageable, and it's not really harming anyone, can you let it slide? Now there are days, there are days, and this is a survival tool, but there are days I've gone to customers houses and I'm like "Okay, no matter what happens today we're at particular point of time where this lady has had a tragedy in her life. This is an annual reoccurring event, she's going to be in the worst most of her life today, I know this for a fact based on previous history. When I arrive at this woman's house today, she gets a free pass on everything. It doesn't matter what she says, it doesn't matter what she complains about, it doesn't matter how angry she gets. It doesn't matter if she swears at me, or throws things at me, today she gets a free pass because I know, from history, this is not a good period of the year for her. This is not good. So today I'm going in, suck it up Angela, you can do this, and she gets a free pass." So my suggestion to you would be, when is a good time to quit? Quit already, and if you haven't quit already there's probably a reason why. So I would check your loyalties, why are you still there? And why do you need to go? Because in the answer of one of those two things will be the answer that you're looking for. Alrighty, that's my two cents for today, and until we meet again leave the world a cleaner place than when you found it.