Changing a User's Mail File Quota with Help Software's Id Manager

This video shows how to change a user's mail file quota with ID Manager. Please note that users that create Change Mail File Quota requests in ID Manager do not have to have any access to the user's mail file to successfully create a request. To start, click on the "Change A User's Mail File Quota" button. Select the Profile To Use. This is a document that provides a number of default values for ID Manager. Select the name of the user that you're going to change the mail file quota for. The user's mail server, mail file, current quota and warning threshold and database size will be displayed. Enter the new quota and warning threshold for this user. Normally, ID Manager would automatically process this request after it is saved and closed, but for this demo, I'm going to press the "Change Quota Now" button. Many of the buttons that are visible here would not be visible for a help desk user. For example, the "approve", "deny" and "hold" buttons and the "change quota now" button would usually not be visible. Whether a button is hidden or visible is controlled by the ID Manager administrator. This request is complete. Let's take a look at at the user's mail file. Here you can see that the quota has been set by ID Manager For more information on changing a user's mail file quota with ID Manager, please see the ID Manager documentation database.