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MATTHEW SHADBOLT: I think ultimately I do believe that
speed beats perfection because coming from the online
perspective, the ability to iterate, adjust, and change
things that are not perfect and essentially make them
perfect over time is essentially
how it's always worked.
And it's a key part of working with anything online, I think,
is the ability to refine the product over however long a
period of time.
One of the examples of speed over perfection is we were one
of the first brokerages to offer weather forecasts for
open house information.
And the idea behind adding that kind of information to
open houses is it allows people to plan.
OK, I know what the weather is going to be like for Sunday
when I plan to look at this particular property.
And we were one of the first to do that.
And we're able to create a lot more attention on the site and
a lot more engagement.
And even though the weather forecasts were only
essentially daily, and then they subsequently over time
become refined to be hourly, that initial implementation of
adding forecasts to open house information allowed us to
market open houses in a new way.