#7 Issue Manager - Continued - Risk management sms pro - Safety management system, April - 2010

hi my name is crystal and i've never understood supper development team of s m s probe it web based eight haitian a semester will kit in the last section we quickly reviewed the dashboard and started looking at the issue reporting module will continue looking at the issue reporting module and for all the reported the issue into the issue manager as we stated users can report is used for other divisions such as when they are visiting therefore a basic types of reports that users can submit safety security quality and compliance companies can either use our default report types which are based on a nasa say yes our ask or we can create custom report types after reports are submitted you just getting email immediately thanking them for submitting and their issue and there is a late in that email that will drive them into the issue manager so they can see what's going on the safety manager is also notified via email also with the lake of the reported issue that will take a m directly into issue manager i didn't want to take you into the details tab uh... first and that's where the safety manager would go when he clicked a link in his email were discovered cat the first page of the issue manager and we can see in the far right call that managers can quickly see the status and risk level of all the issues they can also see which issues have exceeded the target closure date burned which is noted by this a little alert bell in the far right column they can search for issues using the filters provided the integrity they can filter these issues by division or by department city tabs at the top we acu selective issue you can step through the issue and look at the details assess the risk classify the issue manage the issue of descriptive actions manage the cops bad add attachments are match the attachments or conduct investigations the risk assessment starts with interest statement if you need help with items were uncertain as to certain s m s terms there is considerable help availble m_s_ m_s_ pro there is the mouseover help there is visible notes available in many sections such as what's displayed with t_b_ character karen here is statement there's also an online video library that has the most popular modules covered there's also the customizable risk matrix l algae to change colors but that mentions of the risk matrix and the words that appear when you balance over the cells and the words will usually appear endless grey box right to the right of the risk matrix this is a continuation of the risk assessment while assessing the risk safety measures can send the report to designated agencies this is an optional task there some report types that are required to be sent to external agencies this functionality facilitates this requirement the mentorship also set the targeting closure date based on the corporate policy and of course the risk level safety measures can also recommend corrective actions if they are also worried that the party hats hat they can also assigned the corrective action and the due date to other people well others can recommend corrective actions only the department heads have the authority to assign resource to them further down on this page let's not shown here auditors can leave comments on how this issue was managed they can report findings are concerns relating to this particular issue one can also see the oddity history and the review here