Lee scott

Where we're not wrong or where the cost of settling is so much that it is totally disproportionate to the harm or the error that we made, we're not going to settle.

We want to set a tone going into our fiscal year that starts Feb. 1, that Wal-Mart Stores is going to be aggressive in taking care of customers, taking care of our associates, communications and...

I expect that our associates will walk with a little more bounce in their step and understand that this company is behind them and has respect for them.

Where we have been incorrect in what we have done, then I think we have an obligation to settle.

More and more, more and more digital, in particular, I think you'll see in our stores next year, as we start combining these digital products and they interface with each other, you'll see that...

So I think we have an obligation with our size to make sure that we are open to what people have to say to us because the people who criticize us, they're not all mean-spirited.

You know, we opened a record number of stores last year.

One of the things that strikes me is so many of the critics are people whose lifestyle doesn't change when the price of fuel changes, or if they keep a Wal-Mart store out of their area.

It's hard for us in our stores to be a leader in technology.

People aren't going to talk about it except me and that is communication and the visits I have personally had in our meetings with our store managers saying if you do these things you will be...