You are forced to have the best data capture, the best information, when you have goods in hundreds of factories around the world, and the question is: 'Where is everything?' And how do you bring it...
I don't like department stores. I had a chain of department stores back in 1994 which was Lewis's and Owen Owen, only for a short time, and I found department stores personally difficult.
I could have closed down bits of British Home Stores to make more money but it's not my style. I want to make my money as a retailer, not by putting people out of work.