If your watch is slow by just four minutes, that's not much - unless you've been warned that if you're even one minute late ever again you will be fired. Then four minutes make a big difference.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
U.S. President Theodore Roosevelt has been described as founder of the Bull Moose Party, the man who led his troops up San Juan Hill in the Spanish-American War, a big game hunter, family man, civic...